https://hotelview.online/ is committed to providing transparent information about reservations, cancellations and refunds to ensure customers’ rights during the use of accommodation services. When making a reservation via phone, email, website or official hotel contact channels, customers are deemed to have read, understood and agreed to the policies specified below.
- Reservation policy
Customers can book rooms directly through the website, phone, email or official contact channels of https://hotelview.online/ Reservation information is only confirmed when the hotel sends a booking confirmation notice or when the customer completes payment requests (if any). Room price, room type, number of guests, check-in and check-out time will be clearly informed before booking confirmation. - Cancellation policy
Customers have the right to request cancellation of the reservation by contacting the hotel directly via phone or email published on the website.
Cancellation 72 hours or more before check-in time: customers can cancel for free and receive a full refund of the paid amount (if any).
Cancellation between 24 and less than 72 hours before check-in time: the hotel may charge a cancellation fee equivalent to one night’s stay or according to the specific agreement of each booking program.
Cancellation less than 24 hours before check-in time or failure to check-in at the confirmed time (No-show): the hotel has the right to refuse a refund or apply a maximum cancellation fee equal to the booking value according to current regulations.
For promotional programs, special offers or service packages with specific conditions, the cancellation policy may be different from the general regulations and will be specifically notified before the customer confirms the booking. - Reservation change policy
Customers can request to change the check-in date, length of stay or room type depending on the actual room availability of the hotel at the time of request. https://hotelview.online/ will provide maximum support within its ability, however, it does not guarantee that all change requests will be met.
In case a change results in a price difference, the customer is responsible for paying the increased cost or receiving a refund of the difference according to the hotel’s current policy. - Refund policy
Refunds (if eligible) will be processed through the same payment method used by the customer or as mutually agreed upon.
Typical refund processing time:
Cash payment: refund directly or as agreed with the customer.
Bank transfer: from 01 to 07 working days from the date of refund confirmation.
Credit card or payment card: from 07 to 30 working days depending on the processing process of the bank or card issuer.
The hotel is not responsible for delays arising from banks, payment intermediaries or objective causes beyond its control. - Force majeure cases
In cases of force majeure such as natural disasters, fires, epidemics, serious technical problems, requests from competent state agencies or events beyond the hotel’s reasonable control, https://hotelview.online/ reserves the right to adjust, change or cancel confirmed services. In these cases, the hotel will proactively discuss with customers to find the most suitable support plan. - Support information
For any requests related to reservations, changes to reservations, cancellations or refunds, please contact https://hotelview.online/ directly for quick and accurate support.
https://hotelview.online/ always strives to ensure customers’ rights, provide transparent information and handle requests fairly and reasonably according to each specific case. This policy may be periodically updated to comply with business operations and current legal regulations.
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